Certified Production & Operations Manager (POM) Practice Exam

According to Deming's 14 points, which of the following is emphasized?

1. Cutting costs

2. Training and knowledge

3. Automation in processes

4. Top-down management

The correct answer is: Training and knowledge

Deming's principles focus significantly on the importance of training and knowledge in enhancing quality and productivity within organizations. By emphasizing continuous education and skills development for employees, Deming believed that organizations would foster a more competent workforce capable of contributing effectively to quality improvement initiatives. This aspect underscores a shift away from traditional, punitive approaches to performance, advocating instead for a supportive environment where learning and growth are prioritized. In this context, training empowers employees to understand processes better, engage in problem-solving, and take ownership of quality, leading to increased efficiency and satisfaction. This philosophy marks a fundamental element of Deming's approach to fostering a culture of quality, innovation, and continuous improvement within organizations.