Certified Production & Operations Manager (POM) Practice Exam

Juran describes quality management as a trilogy that consists of quality planning, control of quality costs, and quality improvement. True or False?

1. True

2. False

3. Only for Manufacturing

4. Requires Additional Explanation

The correct answer is: False

Juran’s concept of quality management indeed constitutes a trilogy, which consists of quality planning, quality control, and quality improvement. This framework emphasizes a comprehensive approach to managing quality across various aspects of an organization, rather than focusing solely on costs or limiting the application to specific sectors such as manufacturing. By defining quality planning as the process of identifying the necessary quality features and determining how to achieve them, quality control as the processes that ensure quality standards are met, and quality improvement as ongoing efforts to enhance performance, Juran established a holistic understanding of quality management that is applicable across diverse industries. The incorrect options suggest a misunderstanding of Juran’s framework, either by misrepresenting the elements of the trilogy or by limiting its applicability to manufacturing settings. Quality management principles, as described by Juran, extend beyond just controlling costs or addressing quality in manufacturing environments.