Certified Production & Operations Manager (POM) Practice Exam

Poor quality has a positive effect on productivity because it usually takes longer to produce a good part. True or False?

1. True

2. False

3. Sometimes

4. Only in specific industries

The correct answer is: False

The statement is false because poor quality typically has a negative impact on productivity. When products are of poor quality, it often results in increased rework, waste, and higher defect rates, all of which require additional time and resources to rectify. This means that, rather than improving productivity, poor quality extends the production cycle and increases costs, leading to inefficiencies. In manufacturing and operations, maintaining high quality is essential for streamlining processes and maximizing productivity. High-quality outputs minimize the need for rework or scrap, allowing resources to be more effectively utilized. Additionally, consistent quality can lead to improved customer satisfaction, which is crucial for a sustainable business model. Therefore, the assertion that poor quality positively affects productivity is not accurate, making the correct answer false.