Certified Production & Operations Manager (POM) Practice Exam

What can increase by focusing on high product quality?

1. Consumer complaints

2. Workforce dissatisfaction

3. Productivity levels

4. Operational costs

The correct answer is: Productivity levels

Focusing on high product quality can significantly enhance productivity levels within an organization. When a company prioritizes product quality, it often leads to more efficient processes, reduced waste, and lower rates of defective products. Employees working with high-quality standards tend to engage with their tasks more effectively, resulting in improved performance. Additionally, high-quality products can positively influence a company's reputation, potentially increasing customer satisfaction and loyalty. This increase in consumer trust can drive higher sales and repeat business, contributing to overall productivity gains. Moreover, effective quality management practices can streamline operations and minimize rework and returns, further boosting productivity levels.