Certified Production & Operations Manager (POM) Practice Exam

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What is a set of quality standards developed by the International Organization for Standardization?

ISO 14000
ISO 9000
ISO 45000
ISO 26000

The correct answer is: ISO 9000

The set of quality standards developed by the International Organization for Standardization is ISO 9000. This framework focuses on various aspects of quality management systems and provides guidelines for organizations to ensure consistent quality in their products and services. Implementing these standards helps organizations enhance customer satisfaction, streamline processes, and improve overall performance. While other options refer to important standards, they serve different purposes. For instance, ISO 14000 relates to environmental management, ISO 45000 focuses on occupational health and safety management, and ISO 26000 provides guidance on social responsibility. These standards target specific areas of management rather than general quality assurance, which is the primary focus of ISO 9000.