Certified Production & Operations Manager (POM) Practice Exam

Which of the following would typically NOT be included as a part of operational productivity measures?

1. Average output per worker

2. Product defect rates

3. Employee satisfaction scores

4. Production cycle time

The correct answer is: Employee satisfaction scores

Operational productivity measures primarily focus on quantifiable metrics directly related to the efficiency and effectiveness of production processes. Average output per worker, product defect rates, and production cycle time are all measurable indicators that directly reflect how well operations are performing regarding productivity and quality aspects. Average output per worker assesses the efficiency of labor resources, providing insight into workforce productivity levels. Product defect rates evaluate the quality of the output and can highlight issues in the production process that could hinder productivity. Production cycle time measures the time required to complete a production process, serving as a critical factor in understanding the efficiency of operations. In contrast, employee satisfaction scores, while significant for overall organizational health and productivity, do not directly measure operational productivity. They reflect employee morale and engagement rather than tangible operational outputs. While a satisfied workforce can contribute to improved productivity, the score itself is not an operational measure; it does not quantify production efficiency or direct output, making it less relevant to the specific focus of operational productivity measures.